Refund policy

Thank you for choosing our Shopify store for your Kids Clothing . We are committed to ensuring that you receive high-quality products that meet your unique specifications. We have 7 days Exchange Policy which means you can exchange size of the product but cannot return the product and ask for refund.

Please carefully review your order before placing it to ensure that all details are correct. If you have any questions or concerns about your order, please contact our support team before placing your order.

What is Partial COD? Is my money safe?


1. Introduction:
- Due to a surge in orders, we've introduced a partial Cash on Delivery (COD) system to simplify payments.

We at  Lil Homies® pay the utmost attention to detail and take pride in our work. As a small team, we are dedicated to ensuring that your orders are processed with timely care and precision. We kindly request a small pledge in the form of ₹100 from our customers not to cancel orders upon COD delivery, as each order is important and could have been sent to someone else in need. We appreciate your understanding and support.

2. What is Partial COD?:
- Customers pay a small amount, ₹100, during checkout.
- The remaining amount is paid upon delivery of the order.

3. Safety of Your Order/Money:
- Your order is completely safe with us.
- Payment is completed only after you receive and verify the order.

4. Benefits of Partial COD:
- Convenience: Customers can secure their orders without paying the full amount upfront.
- Efficient Resource Management: Helps us manage resources effectively during busy periods.

This system ensures a smoother shopping experience for you while allowing us to handle the increased demand efficiently.

*Note- The ₹100 is non-refundable if you cancel the order once fulfilled (once you receive the tracking link)

Damaged Items:

If you receive a damaged item, please contact our support team within 24 hours of receiving your order. To process your claim, we require an unboxing video that has no interruptions, pauses, or cuts. This is to ensure that the products were received by the customer in that condition.

Once we receive your unboxing video and verify the damage, we will provide you with a replacement item at no additional cost. Please note that this process may take some time, as we will need to handcraft a new item for you.

In case of damaged package due to courier company's negligence, please record the package from all four sides before opening it up. If the package is torn or damaged from the courier company's end, it should be recorded that way.

Exchange Policy:

For exchange kindly note customer should reach out within 48 hours once the order is delivered . The product should be with in its original packaging and labels . Shipping cost for returning the product to the warehouse and reshipping it to the customer will be charged additional . Exchange of the same product will depend on availability of the product at the moment orelse the amount should be adjusted by purchasing another product from the website . If the product ranges higher than the previous product , the difference is to be paid .

Cancellation:

As our products are made to order and customized according to your requests, we cannot accept cancellations once order is placed .

If the courier is returned to us (RTO) in case of the client's unavailability, then additional standard shipping charges are to be paid to ship it again to the given location. Additional standard shipping charges are based on the order package weight.

We appreciate your understanding of our returns and exchange policy. If you have any questions or concerns, please do not hesitate to contact our support team, and we will do our best to assist you. Thank you for choosing our Shopify store for your kid's clothing.

Refund:

However if in any circumstances we initiate refund then the amount will be credited within 7-8 Working Business Days through the mode of payment done after the product reaches our facility and quality check is done .

Please Note any missing item from the product / Used Product or items not returned with its original packaging from customer's end will be denied for refund.